A. Fine Blog

Allison Fine Writes About Social Media and Social Change

The Wiki That Isn’t on Change.gov

Posted by Allison Fine on November 26, 2008

Working Wikily, a paper and idea crafted by The Monitor Institute and the David and Lucile Packard Foundation (although originally coined by Lucy Bernholz), describes a collaborative way of working that is inclusive and transparent.

The Obama administration is putting these ideas to work using wikis and public policy on their Change.gov site reports Nancy Scola. Launched yesterday, the health care discussion with two members of the transition team, Dr. Dora Hughes and Lauren Aronson, on a wiki on Change.gov.  This certainly strikes me as more transparent and constructive than the black hole of resumes with which the site started.

I like the opening statement on the page, “Our policy teams will be sharing new developments with you, the American people, and asking for feedback. It’s up to you to respond.”  In particular, the “it’s up to you to respond.” part putting the onus on us, citizens, to participate is great.  Brava!

Here’s the part that I don’t like about this wiki:  it’s not a wiki.

This is a blog post, think Huffington Post not Wikipedia.  Here’s a wiki:  http://votereport.pbwiki.com/FrontPage.  This is what we used to organize Twitter Vote report and you can see the different pages that participants created throughout the project on the right side:  such as partners, media outreach, project tracker, user stories.  Volunteers created these pages, posted content, others revised and edited it.

Perhaps I’d let this technical issue go if the opening question were better. “What don’t we like about the healthcare system” is waaaaayyyyy too broad as a starter.  Here, I’ll give you all the answers and then we can move on:  It’s too expensive, not portable and doesn’t provide things we need, like medications, inexpensively.

OK, so it’s not a wiki and the opening question doesn’t work, is that all I’ve got?  Nope, here’s the big one, and the one that stops too many efforts from being truly transparent: Drs. Hughs and Aronson posted a question, invited us to wrestle with it, and . . . And, what?  What are they going to do with this conversation.  Without a commitment to listening it runs the risk of becoming a long thread that starts out with long, thoughtful responses (and these really are that so far) that will ultimately degenerate into something less civil and run the risk of petering out all together. Why not extend the challenge by posing several questions that people can begin to wrestle with (e.g. what are you willing to pay for health care? what are the pros and cons of a government-run system?  how can we reduce the significant liability risks that health care providers have now?) and asking people to wrestle with them online, and engaging groups like Public Agenda and Everyday Democracy to facilitate local disucssions and develop real proposals and solutions?

You had us at wiki, Change.gov, now really challenge and engage us, please!

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6 Responses to “The Wiki That Isn’t on Change.gov”

  1. You’re quite right, Change.gov is very far from being a wiki. But I wonder whether we would really want there to be a wiki for the purpose of discussing what Obama ought to do. Wikis seem far better at gathering consensus-backed knowledge than representing controversy — just look at any number of Wikipedia pages that have been locked because of the “change wars” between factions with different points of view. I like your suggestion to break down the issue into specific questions and ask the public to debate. I also couldn’t agree more that what matters is a commitment to listen. What I would add to that is that it is tremendously important that they spell out what “listening” really means. “Listening” amounts to setting up a public competition for good ideas, and the rules of the game should be clear so that the players know where to channel their effort. The Obama administration has the same challenge, on a larger scale, as that of many organizations whose actions impact the public and other stakeholders: how do you take input, which builds *legitimacy* for your actions, and also maintain a wide enough range of *autonomy* so that you can still carry out your own mission? The natural tendency is to provide a simulation of input by promising to listen but offering zero information about what you intend to consider “worthy” input or what input was considered “worthy” in the end. Being candid about those two points is hard for organizations that are jealous of their public reputation, but that’s precisely the point. If you’re making those decisions with integrity, you ought to be able to defend those choices against criticism. If you’re not, you won’t, and I think that this is where you see the payoff of using these new digital tools well: real public accountability.

  2. Exactly right on the listening issue, Noah. There are lots of parts to it; a willingness to listen, an understanding of what listening really means, the consequences of listening. It’s fascinating to me to watch when groups really begin to wrestle with what listening means to see how they respond to it. I don’t envy the Obama folks trying to create all of the systems right now, on the fly, without the opportunity to take a deep breath and decide what listening actually means to them. It’s a shame for all of us that they are being pushed into action so soon without a real interregnum.

    As to the other point about whether wiki is the right vehicle, I share your concerns in that area. I think it’s critically important that whatever the online mechanism is it is matched with on land gatherings and facilitation. No one tool is going to be adequate to the task of really bridging different opinions.

    The one thing we’re all going to need over the next few months is resilience and forgiveness as this process unfolds unevenly and imperfectly.

  3. Drake D. said

    Great article! Also, manual news aggregators get no repect. I work The Political Simpleton (cheap plug) and let me tell you, it’s more than just “cut & paste”. But the results are 100% better than an automated news aggregation site.

    Drake Dillon

  4. Drake D. said

    May I add one more “cheap” plug?

    That’s The Political Simpleton located at www “dot” politicalsimpleton.com

    Sorry…couldn’t help myself. LOL

    Drake

  5. We appear to be faced with a general difficulty about psychophysical reduction. ,

  6. Crazy33 said

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